Contact

In-Stock Items: Ships within 2-5 business days.
Pre-Order Items: Ships within 1-3 months, depending on the complexity of the design. Please note that manufacturer delays may occur beyond our control.
Combined Orders: If you order both in-stock and pre-order items together, your order will ship once all pre-order items are ready. If you prefer to receive in-stock items sooner, please place separate orders.

We ship from the United States and offer international shipping to many countries worldwide, but if there are any issues with your location, I will contact you directly. Buyers are responsible for any customs fees upon arrival.

- Order Processing Time -

In-Stock Items: Ships within 2-5 business days.

Pre-Order Items: Ships within 1-3 months, depending on the complexity of the design. Please note that manufacturer delays may occur beyond our control.

Combined Orders: If you order both in-stock and pre-order items together, your order will ship once all pre-order items are ready. If you prefer to receive in-stock items sooner, please place separate orders.

 

- Shipping & Delivery  -

Free US Shipping Over $45 & Free International Shipping Over $88

Our shipping rates vary based on your destination country, item type (flat paper or regular items), or order total. Simply add all items to your cart to view your total shipping cost at checkout.

✨Domestic

US: USPS Ground Advantage (2-5 Business days) or USPS Priority Mail(1-3 Business days)

✨International 

Canada: 1-2 weeks. Shipped via USPS. Buyers are responsible for any customs fees upon arrival.

Other Countries: 2-5 weeks. Shipped via Pirate Ship from US, local delivery will usually be your local post office. We ship to most countries, but if there are any issues with your location, I will contact you directly. Buyers are responsible for any customs fees upon arrival.

Expedited Shipping is currently unavailable for international orders.

✨Sticker & Other Flat Item Shipping

In default, STICKER/PATCH ONLY order will ship with stamped letter mail to maintain low shipping costs. Tracking is not included for letter mail. We're not responsible for any lost items for untracked orders.
If you want receive tracking for your order, please upgrade shipping at checkout. Adding any non-sticker item from my shop to your order will automatically upgrade to tracked shipping.

 

- Customs Clearance - 

Please be aware that delays may be imposed by your country’s customs clearance. Marshmeollow is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

- Delayed and Lost Packages -

We cannot take responsibility for delays caused by the courier.

Marshmeollow is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit we will do out best to help locate it.

Our policy is no returns, exchanges, or refunds unless under special circumstances such as receiving a damaged item, an incorrect order, etc. In such cases, please contact us with your order number, providing relevant details and proof. We will review your request and provide a resolution accordingly

▪️ Standard/A Grade: Closest to flawless, highest quality, may have very minor flaws that are only visible during a thorough examination, won't be noticed unless inspected up close.

Back part of the pins will not be graded unless it's severely damaged or missing posts.

▪️B Grade(Second): Quality is great, may have noticeable flaws but doesn't affect overall look of the design. May have minor but no large flaws on the main subject like character's face

- Wrong coloring on small area.

- Front surface is okay but back pin is flat instead of sharp pointed

- Minor oxidation of metal surface

- Small air bubbles or pores on enamel surface

- Small area of under filled enamel

- Small area of bubble on metal surface

- Tiny scratches on the enamel surface

- Small stained area

- Missing enamel on small part of the design

- Small off-set screen printing

C Grade(Toy Grade): Noticeable and large flaws at first glance, on main subject (character's face)

- Visible stains

- Large/multiple bubble and pores

- Large scratches 

- Multiple B-grade issues listed above

If your package seems to be lost, please start by checking the tracking information provided in your shipping confirmation email to see if there are any updates or delays. Next, contact the corresponding carrier with your tracking number to investigate the issue.

If the tracking shows the package is being returned to sender, once we received the returned item we will arrange to reship. Please note that the customer will be responsible for the reshipping fee.

If you still need further assistance, please contact us.

If you combine in-stock items with pre-order items they will be held and shipped together once the pre-order items are ready.

While I don’t strictly forbid combining in-stock and pre-order items, my studio has limited storage space for holding orders. To avoid confusion and delays, I recommend placing separate orders for them.