Shipping policy
- Order Processing Time -
In-Stock Items: Ships within 2-5 business days.
Pre-Order Items: Ships within 1-3 months, depending on the complexity of the design. Please note that manufacturer delays may occur beyond our control.
Combined Orders: If you order both in-stock and pre-order items together, your order will ship once all pre-order items are ready. If you prefer to receive in-stock items sooner, please place separate orders.
- Shipping & Delivery -
Free US Shipping Over $75 & Free International Shipping Over $99
Our shipping rates vary based on your destination country, item type (flat paper or regular items), or order total. Simply add all items to your cart to view your total shipping cost at checkout.
✨Domestic
US: USPS Ground Advantage (2-5 Business days) or USPS Priority Mail(1-3 Business days)
✨International
Canada: 1-2 weeks. Shipped via USPS. Buyers are responsible for any customs fees upon arrival.
Other Countries: 2-5 weeks. Shipped via Pirate Ship from US, local delivery will usually be your local post office. We ship to most countries, but if there are any issues with your location, I will contact you directly. Buyers are responsible for any customs fees upon arrival.
Expedited Shipping is currently unavailable for international orders.
✨Sticker & Other Flat Item Shipping
In default, STICKER/PATCH ONLY order will ship with stamped letter mail to maintain low shipping costs. Tracking is not included for letter mail. We're not responsible for any lost items for untracked orders.
If you want receive tracking for your order, please upgrade shipping at checkout. Adding any non-sticker item from my shop to your order will automatically upgrade to tracked shipping.
- Customs Clearance -
Please be aware that delays may be imposed by your country’s customs clearance. Marshmeollow is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
- Delayed and Lost Packages -
We cannot take responsibility for delays caused by the courier.
Marshmeollow is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit we will do out best to help locate it.