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What's your order processing time?

In-stock item will ship within 2-5 business days, except in the case of special circumstances.

Pre-order Item will ship in 1-3 months, depending on the complexity of the design. Manufacturer's unforeseen delay man happen.

What's your shipping policy?

- Delivery Time -

Free US Shipping Over $45 & Free International Shipping Over $88 (Unfortunately we currently don't ship to Mexico and Mainland China due to very high chance of losing packages during shipping)


  • US:  USPS Ground Advantage (2-5 Business days) or USPS Priority Mail(1-3 Business days)


  • Canada: 1-2 weeks. Shipped via USPS, backers are responsible for potential custom fees once the package arrives to your country.
  • All other Countries: 2-5 weeks. Shipped via Pirate Ship. We're able to ship items to most of the countries, but if there is a problem shipping to specific place, I will contact you directly to resolve the issue. Buyers are responsible for potential custom fees once the package arrives to your country. 

Shipping upgrade is currently unavailable for international orders.

Sticker Shipping
In default, STICKER/PATCH ONLY order will ship with stamped letter mail to maintain low shipping costs. Tracking is not included for letter mail.
We're not responsible for any lost items for untracked orders.
If you want receive tracking for your order, please upgrade shipping at checkout. Adding any non-sticker item from my shop to your order will automatically upgrade to tracked shipping.


- Customs Clearance - 

Please be aware that delays may be imposed by your country’s customs clearance. Marshmeollow is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

- Delayed and Lost Packages -

We cannot take responsibility for delays caused by the courier.

Marshmeollow is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit we will do out best to help locate it.

What's your return/refund/exchange policy?

What's your grading system for pins?

▪️ Standard/A Grade: Closest to flawless, highest quality, may have very minor flaws that are only visible during a thorough examination, won't be noticed unless inspected up close.

Back part of the pins will not be graded unless it's severely damaged or missing posts.

▪️B Grade(Second): Quality is great, may have noticeable flaws but doesn't affect overall look of the design. May have minor but no large flaws on the main subject like character's face

- Wrong coloring on small area.

- Front surface is okay but back pin is flat instead of sharp pointed

- Minor oxidation of metal surface

- Small air bubbles or pores on enamel surface

- Small area of under filled enamel

- Small area of bubble on metal surface

- Tiny scratches on the enamel surface

- Small stained area

- Missing enamel on small part of the design

- Small off-set screen printing

C Grade(Toy Grade): Noticeable and large flaws at first glance, on main subject (character's face)

- Visible stains

- Large/multiple bubble and pores

- Large scratches 

- Multiple B-grade issues listed above

Can I combine in-stock item with pre-order item?